Right of Withdrawal
Consumers have a statutory right of withdrawal for distance contracts pursuant to Sections 312g, 355 of the German Civil Code (BGB). Below we inform you about the conditions and exercise of this right. As paid plans are processed through our online reseller Paddle.com Market Limited (“Paddle”) as Merchant of Record, the Paddle Terms and Conditions apply additionally to the purchase contract.
Section 1 - Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
As the purchase contract for paid plans is concluded with our online reseller Paddle.com Market Limited ("Paddle") as Merchant of Record, please direct your withdrawal to Paddle. You can reach Paddle at paddle.com/support or by email at help@paddle.com.
Alternatively, you may also direct your withdrawal to us:
Max Mustermann
Musterstrasse 123
12345 Musterstadt
Germany
Email: [E-Mail geschützt]
The withdrawal must be communicated by a clear statement (e.g., a letter sent by mail or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Section 2 - Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.
We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for such reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of services provided for in the contract.
Note on payment processing: Our order process for paid plans is conducted by our online reseller Paddle.com Market Limited ("Paddle"). Paddle.com is the Merchant of Record for all orders and handles customer service inquiries and returns. Refunds are processed by Paddle using the same means of payment used for the original transaction.
Section 3 - Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal expires prematurely if we have fully performed the service and only began performing the service after you gave your express consent and simultaneously confirmed your acknowledgement that you will lose your right of withdrawal upon complete performance of the contract (pursuant to Section 356(4) of the German Civil Code, BGB).
For contracts concerning the supply of digital content not supplied on a tangible medium, the right of withdrawal also expires if the provider has begun to perform the contract after the consumer has expressly consented to the provider beginning performance before the expiry of the withdrawal period and has confirmed acknowledgement that consent entails the loss of the right of withdrawal upon commencement of performance (pursuant to Section 356(5) of the German Civil Code, BGB).
Section 4 - Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To:
Paddle.com Market Limited
paddle.com/support
Email: help@paddle.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*)
Ordered on (*) / received on (*): _________________
Name of the consumer(s): _________________
Address of the consumer(s): _________________
Signature of the consumer(s) (only for paper notification): _________________
Date: _________________
(*) Delete as applicable.
Last updated: February 2026